Dahlia Purse Co. LLC
Last Updated: October 16, 2026
At Dahlia Purse Co., every purse is designed to be as unique as the person carrying it! We take pride in offering customizable western-inspired purses and want our customers to have a positive shopping experience.
Please review our Shipping & Returns Policy before making a purchase.
Order Processing
All online orders are subject to processing and product availability. Processing times may vary depending on order volume, customization selections, holidays, and promotional periods.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping Rates & Delivery
Shipping costs are calculated and displayed at checkout.
Estimated shipping and delivery times are not guaranteed. Delivery may be affected by carrier delays, weather conditions, holidays, and other circumstances outside our control.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Dahlia Purse Co. is not responsible for additional shipping expenses resulting from incorrect or incomplete addresses provided by customers.
Once an order has been shipped, delivery is handled by the designated shipping carrier.
Dahlia Purse Co. is not responsible for shipping carrier delays, theft following confirmed delivery, or lost packages to the extent permitted by applicable law.
If your package is lost or delayed, we encourage you to contact the shipping carrier using the tracking information provided.
We are happy to assist with available tracking details and reasonable carrier inquiries. Any applicable refund, replacement, or other legal rights will be honored.
We understand that sometimes a purchase may not be quite what you expected.
For purchases made through our online Build Your Purse experience:
Return requests must be submitted within 30 days of confirmed delivery.
Returns requested after 30 days will not be accepted.
Eligible returned products must be unused, in their original condition, and include all original components and hardware.
Customers are responsible for return shipping costs unless otherwise required by law or agreed upon by Dahlia Purse Co.
Original shipping charges are non-refundable, except where required by law.
Returns must be approved before items are shipped back to us.
Once an eligible return is received and inspected, an approved refund will be issued to the original payment method.
Because genuine cowhide is a natural material, variations in color, pattern, hair direction, and texture are expected and do not constitute defects.
All purses and accessories purchased or assembled at Dahlia Purse Co. workshops and in-person pop-up events are final sale.
We do not accept returns or exchanges for purchases made at these events, except where required by applicable law.
Customers are encouraged to inspect their selected materials, colors, components, and completed purses during the event.
However, if a component is found to be defective within 30 days of purchase, the customer may contact us to request a replacement component under the terms outlined below.
Workshop ticket cancellations are governed separately by our Workshop Cancellation & Refund Policy.
We stand behind the quality of our products and understand that occasional manufacturing defects may occur.
If a purse component is found to be defective within 30 days of purchase, please contact Dahlia Purse Co. directly.
To request a replacement, customers may be asked to provide:
Proof of purchase or event attendance.
A description of the defective component.
Clear photographs showing the issue.
Replacement requests are reviewed individually and are subject to verification of the defect.
If approved, Dahlia Purse Co. may provide a replacement of the affected component rather than replacing the entire purse.
Customers are responsible for the shipping cost of approved replacement components, except where otherwise required by applicable law.
Replacement pieces are subject to material and color availability. If the original component is unavailable, we may offer a reasonably comparable alternative.
Defects do not include damage resulting from improper assembly, misuse, accidental damage, excessive wear, improper care, or the natural characteristics of genuine cowhide.
Nothing in this policy limits rights or remedies that cannot legally be excluded.
Our signature saddle flaps are made with genuine hair-on cowhide, making each piece naturally unique.
Please note:
Cowhide patterns and colors vary naturally.
Minor differences in texture, hair direction, and markings are normal.
Natural variations are part of the character of genuine hide.
Normal wear over time, including changes to the appearance of hair-on hide, is not necessarily considered a manufacturing defect.
We cannot guarantee that any two cowhide pieces will look exactly alike.
To request a return for an eligible online order or report a defective component, please contact us with your name, order number or proof of purchase, and a brief description of your request.
Please do not mail products back without receiving return instructions from Dahlia Purse Co.
Unauthorized returns may be refused.
For shipping questions, return requests, or defective component inquiries, please contact:
Dahlia Purse Co. LLC
New Braunfels, Texas, USA
Website: www.dahliapurseco.com
Email: hello@dahliapurseco.com
